Privacy Policy for Lumenivoque

Your trust is important. Learn how we handle personal data and ensure your privacy on lumenivoque.sbs.

Introduction to Our Privacy Commitment

We value your privacy and are committed to protecting your personal information. This policy explains what data we collect, why we gather it, and how we use it to enhance your experience on our site.

All information is managed with care, in compliance with Malaysian laws and relevant global standards. Read on to understand our approach to data security and your rights as a valued user.

What Data We Collect

We collect information you provide directly and from your use of our services, to deliver a customised experience and improve our content.

Data You Provide Directly

  • • Name, email and contact details when subscribing to our newsletter.
  • • Messages sent via forms, including questions or requests.
  • • Feedback shared through surveys or comments.
  • • Participation in contests or promotions we may run occasionally.
  • • Other details you choose to provide for specific purposes.

Automatically Collected Data

  • • Device type, operating system and browser information.
  • • IP address and general geographic location data.
  • • Information from cookies and similar technologies.
  • • Pages visited, time spent, and interaction patterns on our site.
  • • Referring websites or links used to access lumenivoque.sbs.

How We Use Your Data

Your data helps us improve content, respond to queries, and offer relevant updates while maintaining privacy at all times.

  • • To enhance your experience through personalised content.
  • • To communicate updates, news or important changes.
  • • To analyse site performance and make necessary improvements.
  • • To ensure compliance with laws, terms and policies.
  • • To administer contests, feedback surveys or promotions.
  • • To respond to specific requests you make.
  • • To safeguard against fraud, misuse or unauthorised activities.

Our Commitment: We handle all data responsibly in line with legal requirements and industry best practices to ensure privacy.

Sharing Your Personal Data

We only share information with trusted service providers or as legally required, and never sell your personal details.

Trusted Service Providers

Vetted partners may process data for hosting, analytics, communications, or technical support under strict agreements.

Compliance and Legal Requests

We may disclose data to authorities if necessary to comply with Malaysian or global regulations.

Anonymous Statistics

We may use anonymised, aggregated data for research, reporting and site improvements.

Your Privacy Rights

Malaysian and international laws may provide access, correction, deletion and objection rights regarding your data.

  • • Right to request access to your personal data.
  • • Right to correct or update inaccurate information.
  • • Right to ask for deletion where legally allowed.
  • • Right to receive your data in a portable format.
  • • Right to object to certain types of data use.
  • • Right to restrict processing in specific situations.

For requests or privacy concerns, contact us for prompt assistance regarding your personal information.

How We Protect Your Data

Security measures are adopted to safeguard your information against unauthorised access, misuse, or breaches.

Technical Safeguards

  • • Encryption of data during transmission and storage.
  • • Secure access controls for authorised personnel only.
  • • Regular security reviews and platform updates.
  • • Monitoring for unusual or suspicious activity.

Organisational Measures

  • • Staff training on data privacy and confidentiality.
  • • Limiting data access based on job roles.
  • • Signed confidentiality agreements with third parties.
  • • Regular audits to ensure compliance policies.

How Long We Keep Data

We retain information as needed to provide services, fulfill legal obligations and maintain records.

  • • Profile or contact data kept while you use our services.
  • • User engagement data kept for service improvement.
  • • Contact history maintained for inquiry response.
  • • Transaction records retained for required periods.
  • • Newsletter or marketing preferences stored for updates.

All data is reviewed regularly for accuracy and timely deletion.

Transferring Data Internationally

We take steps to ensure protection if personal data is transferred outside Malaysia, complying with all regulations.

  • • Transfers only to trusted, compliant partners.
  • • Standard contractual clauses for data protection.
  • • Reviewed vendor security practices regularly.
  • • Limited transfers to what is strictly necessary.

Use of Cookies

We use cookies to improve user experience. Details are explained in our Cookie Policy.

Types of Cookies We Use

  • • Necessary for essential website operations and security.
  • • Help us analyse website traffic and performance.
  • • Enhance content and features to suit your preferences.
  • • Maintain functionality and remember your choices.

You can manage cookie settings or preferences in your browser.

Policy Updates and Notifications

This policy may change over time. Significant updates are communicated on this page.

  • • Update date appears at the top of policy.
  • • Important changes highlighted in announcements.
  • • Users are notified via email if subscribed.
  • • Continued site use implies acceptance of new terms.

We encourage you to revisit policies periodically.

Contact for Privacy Questions

Email or write to us about privacy or data management requests.

Lumenivoque

Regus - Penang, Gurney Paragon, George Town, Penang 10250 Malaysia

Phone: +6013-464 0729

Email: content@lumenivoque.sbs

Last updated: February 1, 2026

Effective date: February 1, 2026